Mobile Collaboration for Collision Repair and Insurance Applications

Librestream’s Onsight solution has been proven to deliver results to the automotive claims industry, which includes collision repair and insurance companies. Using Onsight, these companies can perform high quality appraisals remotely, delivering measurable productivity and customer service improvements. Gerber Collision & Glass, one of the largest automotive repair companies in the United States, used Onsight to launch their Centralized Appraisal Program (CAP). The high quality video, remote control function, image and video capture capabilities of the Onsight solution drove a dramatic business process change program by centralizing and improve the effectiveness of their in-house collision repair estimators. Gerber tracked the results of this program and found a rapid payback on their investment. The Onsight CAP initiative has already achieved the following results:

• 7% increase in appraisal accuracy
• 3-4% increase in capture rates
• 15 minute reduction in client estimate wait times
• A measurable increase in repair vs. replace labor and alternative parts utilization

For more information, download the Gerber Case Study.