Visual collaboration for field service workers can mean the difference between solving a problem in minutes and solving a problem in days or even weeks. When field workers need help to diagnose a problem, perform an inspection or simply get input from seasoned workers, Onsight devices become video field cameras to deliver live video, voice, images and advanced collaboration features from the field.
Mobile collaboration applications within field service range from heavy equipment safety audits at an oil rig to remote maintenance at a manufacturer's location and even damage assessments for the insurance industry. Using the Onsight mobile device as a video field camera, field service workers can perform remote maintenance of equipment and safety audits with experts who are miles away through live visual collaboration.
Safety Audits of industrial equipment, processes and facilities are an essential component of many operations. Onsight rugged devices are used to perform these remote safety audits by connecting field workers to inspectors running the Onsight Expert collaboration software on their desktops. Using Onsight Expert, these safety audit inspectors can interact, take pictures and record the entire collaboration session for a complete audit trail.
Remote Maintenance of equipment or systems can improve customer service response times and increase uptime of critical production equipment. To be effective, remote maintenance requires the ability to share detailed visuals with the remote experts. Often, these remote experts need to share visuals back to the field workers such as a schematic to show the correct configuration or a video recording that steps the field worker through the repair process. These visuals appear on the back of the Onsight video field camera to immediately identify corrective actions.
In many cases, bandwidth constraints can make this kind of collaboration a challenge. Onsight includes features such as Bandwidth Adaptive Streaming and optimized ultra-low bandwidth performance to overcome these real world issues.
By sharing live visuals and talking, field service workers are able to resolve maintenance issues or complete safety inspections quickly to enhance overall productivity, facilitate training and mentorship, and improve overall customer service.
Intelligent Hospital Systems uses Onsight to remotely support their robotic pharmaceutical system in the field. For more information about their experience, download the IH Systems Case Study.
