Visual collaboration for field service workers can mean the difference between solving a problem in minutes and solving a problem in days or even weeks. Using the Onsight mobile device as a video field camera, field service workers can connect to experts who are miles away by engaging in live visual collaboration.
Mobile collaboration applications within field service range from heavy equipment repairs at an oil rig or a manufacturer's customer location to HVAC service technicians and insurance appraisals. When these field workers need help to diagnose a problem or simply get input from seasoned workers, Onsight devices become video field cameras to deliver live video, voice, images and advanced collaboration features from the field.
The offsite experts connect with the field workers from their desktops through the Onsight Expert collaboration software. Using Onsight Expert, these experts can share critical visuals with the field workers immediately. The shared visuals can be images such as a schematic to show the correct configuration or a video recording that steps the field worker through the repair process. These visuals appear on the back of the Onsight video field camera immediately.
By sharing live visuals and talking, field service workers are able to resolve issues or complete inspections quickly to enhance overall productivity, facilitate training and mentorship, and improve overall customer service.
