Raytheon Technologies: Enabling Secure, High-Impact Remote Collaboration

Raytheon Technologies, a leader in aerospace and defense, sought to improve processes across a range of sustainment use cases—such as inspections, remote maintenance and repair, and training. They required a secure, reliable, and data-rich collaboration platform capable of supporting mission-critical environments in both field and factory settings

Raytheon launched VirtualWorx, an augmented reality collaboration platform powered by Librestream’s Onsight. It delivers secure two-way voice and video communication, document sharing, and training capabilities between field technicians and subject matter experts—enabling real-time decision-making and reducing the need for in-person presence.

• 30% travel cost savings through reduced SME deployment
• Improved mission availability by accelerating diagnostics and reducing downtime
• Higher first-time fix rate, including a case where a transport-damaged system was resolved remotely without deploying a full team
• Time savings during hardware inspections and quality checks
• Eliminated blind travel into factories—enabling real-time insight before deployment
• Flexible device compatibility (e.g., use in secure plant environments with tablets)